Five easy steps to a better hotel management system.
From discovery call to launch, all it takes is five quick steps for us to be able to turn over a hotel system that's personalized to your needs.
Our process moves fast.
With your input and approvals our build process is optimized and streamlined.
Discovery call
You tell us about your hotel, we explain how the build works, and we send you a quote.
Kickoff call
We go through your rooms, your rates, your content and the timeline.
Design and development
We design it, you approve it, we build it. The website and the system behind it.
Testing
We run the quality, security and speed checks. You have a click through of your own before anything goes live.
Launch
Your website goes live and we fully turn over all access to you so only you can have access to your website.
Here's what you'll need to prepare.
We'll just need you to prepare these things and we'll take care of the rest.
You don't need to send this to us all at once.
Logo Files
Your logo in PNG, JPG or SVG. If you have a brand guide, send that too.
Hotel Photos
High-resolution, well-lit photos of the outside, the inside and your amenities.
Room Types & Rates
Your room types, rates, and booking and cancellation policies. Seasonal rates too, if you have them.
Contact Details
How guests should reach you. If you have directions or a map to your hotel, send those too.
Your Domain Details
Already have a website? Send us your domain and hosting details. Starting fresh? We'll sort out both with you before launch.
We put it live and hand you the keys.
Your admin login, your own accounts, your domain pointed at the new site, and a training session so nobody starts cold.
A custom website with a booking engine built in.
Your colours, your photos and your logo, on a site sized to your hotel, five rooms or fifty. You can change a rate, a photo or a room description yourself, without waiting on us.
Manage everything from one powerful dashboard.
Track room availability, manage reservations, update website content and much more all in one easy to use dashboard that you can access from your desktop or mobile.
Get more out of your system with our Care Plan.
Three month minimum, then month to month.
What happens if I don't renew my Care Plan?
Three groups: the good news, the still-fine news, and the honest news. All three at the same size.
You still own your website, system and domain.
Once we turn over your website and system, everything that has to do with it is still yours even if our service under the Care Plan ends.
You'll need to transfer your website & system to a new host.
If you decide to switch to a different hosting provider, we can help you migrate your website and system over.
Optional features become disabled.
AI features for guests and the admin, OTA sync and live reporting become disabled. Priority support and new updates also end.
Frequently asked questions about our system.
Have questions about our system?
Get in Touch With UsWhat do I actually have to do?
Three things, and none of them are technical. You send us the starter pack, which is your logo and brand colours, your room types and descriptions, your rates, your cancellation and booking policies, your photos, your contact details and map location, any house rules, your domain details, which stay in your own name, and the details for your payment platform. You name one person on your side who can approve work. Then you approve each stage as we go, by email. We do the design, the build, the setup and the launch, and we'll always tell you what we need from you and by when.
When does the build actually start?
After the kickoff call, once we've got everything on your list. We'll confirm the start date with you in writing so there's nothing to guess at, and from there the design work begins.
How long does it take?
Thirty days is the usual build time on our side, and your approvals sit on top of that. So the fastest builds are the ones where your starter pack arrives complete and the yeses come back quickly. If the date moves, we'll tell you on the day it moves rather than at the end.
What happens if I am late sending you something?
The date moves by the same number of days you were late, day for day, and nothing else changes. We'll tell you in writing on the day it happens rather than at the end, so you're never surprised by a date you didn't know about. It works the same way in both directions: we'll always tell you what we need and give you a deadline for it, so there's nothing to guess at.
Will this get me more bookings?
We won't put a booking number in writing, because demand isn't ours to control and any figure we gave you would be invented. What we can tell you is what changes. Guests who've already chosen your hotel can book and pay on your own site, on a phone, at any hour, without messaging anybody. Your rates and availability are live, so they can see what's free without going elsewhere to check. Nobody takes a commission on a booking that comes through your own site. If you want to look at what that means for your hotel specifically, bring your own figures to the call.
What happens to my domain and my listings when you switch over?
Your domain stays yours and it's still in your name. Your photos and your words are yours too, and they come across with you. Your Agoda, Booking.com and Airbnb listings stay exactly where they are, with nothing to move and nothing to re-upload, and on the Care Plan the channel sync keeps their calendars talking to your site.
Ready to bring your hotel to the next level?
The fastest way to judge a booking system is to watch someone drive it. Fifteen minutes, and we'll walk you through the guest side and then the dashboard behind it, on your hotel's own numbers if you want.